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Google Ads

Google Ads
Formerly AdWords

Overview

What is Google Ads?

Google Ads (formerly AdWords) is Google's pay-per-click online advertising program. With Google Ads users set their budget and choose where their ads appear in search listings, and on partner websites. Google Ads uses cost-per-click (CPC) bidding.

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Recent Reviews

Ad Management with Google Ads

10 out of 10
January 23, 2023
Google Ads is a very platform to manage paid advertising that is sought to be shared within the Google search engine as well as the allies …
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Best Ads Campaign Tool.

9 out of 10
October 12, 2022
We use Google Ads to reach prospects with very high intent. We have been using this for more than five years now, and it has always worked …
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Google Ads = ROAS

8 out of 10
May 17, 2022
Incentivized
We use Google Ads to support priority campaigns to drive traffic to certain areas of our site, specific products, etc. The platform offers …
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Worst customer service ever!

1 out of 10
May 04, 2022
I use it to advertise my services. The problem is that my ad was suspended and it is impossible to get in touch with a human to figure out …
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SAVE YOUR MONEY THEY ARE A SCAM

1 out of 10
March 17, 2022
SAVE YOUR MONEY!!!!!!!!! THEY ARE THIEVES. FIRST THEY OVERCHARGE FOR PPC ADS, THEN THEY WILL SUSPEND YOUR ACCOUNT FOR NO REASON AND WHEN …
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Awards

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Pricing

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What is Google Ads?

Google Ads (formerly AdWords) is Google's pay-per-click online advertising program. With Google Ads users set their budget and choose where their ads appear in search listings, and on partner websites. Google Ads uses cost-per-click (CPC) bidding.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

5 Minutes Guide: How to Setup Google Ads Account [2021]

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How to create Google Ads Tracking Template URL with example? Campaign URL Option in Google Ads 2021

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Upload to AdWords (Demo)

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Google Analytics tutorial for Beginners

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Google Web Designer for Google Ads Demo

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Quick Start Guide To Google Ads For Beginners: Create Your First Campaign In 20 Minutes

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Product Details

What is Google Ads?

Google Ads (formerly AdWords) is Google's pay-per-click online advertising program. With Google Ads users set their budget and choose where their ads appear. There's no minimum spending commitment, and the program can be paused or stopped at anytime. With Google Ads the user reaches people as they search for words or phrases as they browse websites. Ads can appear in Google search listings and on partner websites. Remarketing and retargeting techniques can be applied to increase return traffic and make sales. With cost-per-click (CPC) bidding, Google Ads charges users when visitors click on ads.

Google Ads Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Ads (formerly AdWords) is Google's pay-per-click online advertising program. With Google Ads users set their budget and choose where their ads appear in search listings, and on partner websites. Google Ads uses cost-per-click (CPC) bidding.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Google Ads are from Small Businesses (1-50 employees).
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Reviews and Ratings

(1286)

Attribute Ratings

Reviews

(1-25 of 66)
Companies can't remove reviews or game the system. Here's why
Danilo Roberto Zerón | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Ads offers all eligible 501(c)(3) non-profit organizations the annual grant credit amounting to a maximum of $120,000 of advertising credit via Google Ads. The primary objectives that this completely free advertising credit affords our organization include, fundraising opportunities, general brand awareness, recruiting for volunteers, and promoting special events within the community.
  • Keyword-Based Targeting.
  • Integration with Google Analytics.
  • Lead Generation, Brand Awareness, and Website/Phone Call Traffic.
  • User Interface & Algorithms Dictating Ad Auction Regularly Change.
  • Google Ads Support "Strategists" Recommend Ill-Advised Structural Account Changes Far Too Often.
  • American/Fluent-English-Speaking Customer Phone Support Only Available for Accounts with Massive Advertising Budgets.
Google Ads is well-suited for organizations seeking to utilize Search Engine Marketing as a medium for increasing brand awareness, promoting direct response marketing offers, achieving & sustaining ROAS (i.e. Return on Advertising Spend) or ROI (i.e. Return on Investment) via an online mechanism, generating highly-qualified online leads via website or phone call traffic, and scaling an organization's business or revenue growth.
November 07, 2022

Google Ads Problems

Score 1 out of 10
Vetted Review
Verified User
Worst experience ever. I was paying for a campaign that Google specialist help me set up. I found out that during the term of my advertisement, people who wanted to reach others, would click on that person's ad but instead of connecting to their office, my office phone would ring. Many hours waisted by my staff and I would pay for the ad which was meant for another business. Waisted another few hours and brought the issue up to Google , but all they could say is to start another campaign and hopefully that would work.
  • Not telling the truth about giving a customer $$$ after they spend so much on ads
  • Not having good intentions to give you credit when they make mistakes
  • Not being accountable when they clearly mess up
  • Not connecting you to a person higher up to discuss your problems
  • The specialist was so busy and rushed and he did my campaigns, as a result I ended up paying for my competitor's advertisement. Google never gave me a credit for their mistake.
  • If they want to be in the business of advertising, they need to get to know their customers and their businesses. I don't mean like an algorithm but really know them.
  • Google has to stand behind their work and be compatible. Most my other advertisers have a system that if I don't get to my minimum goal, they do a good faith effort to give you credit for the next round.
  • Google is all about money. They could care less if your ads work or not.
If you are a big corporation and do not care about how much money to spend to get your name out there then google may be for you. If you are small business with limited budget, as google will tell you, you may get a lot of clicks and impressions but when it comes to customers calling your place, there is a lot be be desired. I was told twice by Google that if I spend $500 in ads, they will credit me another $500 to use for ads. Both times they used some excuse to get out of paying the credit.
Patricia Assad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Ads is used by the marketing department. However, its use impacts the entire organization as it is 100% web-based. The company is wholly dependent upon SEM and Google Ads plays a major role in determining the products we sell as well as how aggressively we tackle the marketing. In addition, the ability to seamlessly link Google Ads to Google Analytics and other Analytics tools helps us to make informed decisions.
  • Return on investment is easy to measure.
  • New AI features make it faster and easier to get results in Display advertising.
  • Multiple targeting options for audiences.
  • Access to a Google Agency Account Strategist. Not everyone gets this access, but this service is invaluable in learning about new features that Google provides. In addition, access to some beta testing.
  • Google Customer Match requires at least $50,000 in ad spend before it can be used.
  • There are many advanced features that aren't always obvious. You have to dig to find them, and Google's documentation isn't always the best. YouTube videos created by a 3rd party are often better.
  • Lots of products in Shopping campaigns get disapproved automatically. They get approved after a phone call, but it requires taking the time to make the call.
Well suited for: Businesses that want to hit the ground running and get immediate exposure Complementing other SEM strategies Businesses who want to move away from traditional media advertising Geotargeting - businesses who need to target prospects in specific areas only Scheduling - businesses who want to show ads to prospects only @ certain times or days Businesses who want to drive phone calls Less suited for: Businesses that are selling products that no one is looking for Businesses who can't generate a positive ROI Businesses that don't have a good offer Businesses that don't have a good landing page to send prospects to. If targeted traffic can't convert, even if the product is good, don't spend the money on AdWords.
Score 10 out of 10
Vetted Review
Verified User
We are using Google Ads primarily for user acquisition. We use Google Ads for acquiring high intent users. Google Ads cater to our a marketing plan roadmap that typically includes various forms of advertising on different networks. We also use it for brand awareness purposes. The overall result has been better than other advertising channels or platforms.
  • Acquiring high intent users
  • Better conversion rates than other marketing channels
  • Easy creation of ads
  • Real time data
  • Performance Max campaign is like a Black box
  • Display campaigns has produced poor result for us, same goes with the discovery campaigns
  • In my opinion, ad policies are a nightmare
I would suggest using the Google Ads for the businesses where search volume is high and prospecting users already know what to expect when searching for a product or services by typing in a keywords on Google. I would not recommend Google Ads for business where the search volume or the product is not so popular or familiar among the target users as having no keyword volume might hurt the performance
May 17, 2022

Google Ads = ROAS

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Google Ads to support priority campaigns to drive traffic to certain areas of our site, specific products, etc. The platform offers the potential to reach new users, retarget existing ones, and overall drive sales that we otherwise could have or would have missed out on. The best part of the platform is the ROAS, as clicks are usually pretty cheap for very good returns
  • Reaching new customers
  • Easy to use platform
  • Good ROAS
  • You can only have one draft campaign at a time
  • Certain functions are hard to find (setting monthly budget)
  • The recommendations can be better, ie keyword suggestions are not always relevant
Google Ads are great for companies looking to drive traffic, sales, etc that have the budget to bid on certain keywords. The platform can give small to medium size companies a chance against larger ones. One scenario where Ads may not work is for smaller businesses who don't have the budget to bid on certain keywords because the CPC is too expensive.
Phil Parrish | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our agency utilizes the Google Ads platform within our Client Services department. We actively manage the Google Ads platform to provide campaign management services for our clients with the following Google Ads products: paid search, Google Shopping campaigns, YouTube, and app install campaigns. The Google Ads platform helps our agency develop keyword strategies, targeting strategies, and helps us optimize our client's campaign performance. The Google Ads platform is a key part of our ad tech stack and it saves our team a lot of time managing Google campaigns.
  • Paid search (PPC) campaign management
  • Keyword planning and analysis
  • App install campaigns
  • Google shopping campaigns for direct response
  • Advertising on YouTube
  • Bid and budget management
  • Conversion tracking
  • Lack of hands-on customer support and dedicated account management resources
  • Google automatically turns campaigns on - they should make it easier to set launch dates in the future
  • Doesn't integrate well with third-party technology platforms
If you are a small business looking to get started in digital advertising, Google Ads is a great product because there is no additional cost to license the technology - you simply pay when users click on your ads and are redirected to your website. Google also provides a wealth of training and tutorial content to get you up and running. While the Google Ads platform is suitable for small businesses, it is also a technology that can scale with your organization. Our agency manages millions of media dollars in Google Ads, and many mid-market to enterprise brands manage the Google Ads platform in-house. If you are a small business getting started in Google Ads, you need to invest the time to learn the system because you will receive little to no support from Google's account management department.
Score 1 out of 10
Vetted Review
Verified User
I use it to advertise my services. The problem is that my ad was suspended and it is impossible to get in touch with a human to figure out what the problem is. They also continue to charge my bank account even though I have no ads running. This is the worst customer service that I have ever experienced. Their excuse is that because of Covid they are working from home and can't accept phone calls, even though the rest of the world has figured out how to do this through Covid. They will only send you a form email that doesn't help at all. Do not use this company, they feel it is ok to not provide customer service and suspend your ads while continuing to charge you.
  • Take your money
  • Cause frustration
  • Not provide customer service
  • Provide customer service
  • Provide calls with real live humans
  • Help customers resolve problems in real time on the phone
They provide no customer service, suspend your ads and continue to charge you. Worst service ever!!!
Michael Shooster | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
search advertising
  • bid process
  • responsive ads
  • campaign setup
  • support
  • response time
I wouldn't recommend this application to anyone who didn't already know how to use it. You will waste a lot of money and time before realizing how important negative keywords are at stopping waste because nobody from Google / Alphabet ever mentions it. Anytime you have a problem, good luck reaching someone who is more than a message taker, and who has good communication skills.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our main channel for online marketing is Google Ads. We use to show ads to potential students worldwide. We run campaigns Across Europe, Middle East, USA, Australia and Asia. With Ads, it is easier to target students easily in a different country. Adwords gives us very satisfying results as compared to its competitors
  • Location targeting
  • audience targeting
  • time scheduling
  • optimization recommendations
  • Audience segmenting
  • Not prompting users to spend more
  • Spend reminder updates can contain the amount spent
Google Ads helps us to target the right Audience in every country which will control the spending and minimize leaks or unnecessary spending.
Score 1 out of 10
Vetted Review
Verified User
SAVE YOUR MONEY!!!!!!!!! THEY ARE THIEVES. FIRST THEY OVERCHARGE FOR PPC ADS, THEN THEY WILL SUSPEND YOUR ACCOUNT FOR NO REASON AND WHEN YOU TRY TO CALL SOMEONE YOU ARE DIRECTED TO A EMAIL CONTACT THAT IS A ROBOT THAT JUST SAYS THERE IS NOTHING THAT CAN BE DONE, IF YOU TRY TO OPEN A NEW ACCOUNT THEY JUST SUSPEND THAT ACCOUNT. THE PEOPLE YOU SPEAK TO AT THE CALL CENTER ARE RUDE AND JUST HANG UP ON YOU AND SAY THEY CAN NOT HELP. GOOGLE IS A SCAM. THEIR ADS ARE EVEN MORE OF A SCAM, NOT ONLY DO THEY SUSPEND YOUR ACCOUNT AND OVERCHARGE, YOU SPEND 3K A MONTH AND GET MAYBE 300 PEOPLE COME TO YOUR SITE IF YOU ARE LUCKY AND PAY 6.00 OR MORE PER CLICK. THIS COMPANY IS A JOKE AND NEEDS TO BE SHUT DOWN.
  • STEAL YOUR MONEY
  • SUSPEND YOUR ACCOUNT FOR NO REASON
  • HANG UP ON YOU WHEN YOU NEED HELP
  • WILL NOT LET YOU SPEAK TO A PERSON
  • TELL YOU TO WASTE 2 HRS TO KEEP SENDING EMAILS TO THIER ROBOT SO THEY CAN SEND THE SAME EMAIL STATING THEY CANT HELP
  • FRAUD
  • HORRIBLE CUSTOMER SERVICE
  • THE ENTIRE COMPANY
DONT WASTE YOUR TIME OR MONEY
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Working at a Marketing Agency, we used Google AdWords on behalf of clients' advertising plans/needs. We would create a marketing plan that typically included a variety of forms of advertising, where Google Ads always took place. We'd focus on using Google Ads to generate more clicks to the website or direct calls to the business phone number. It was always a great way to engage with local customers, specific demographics, and target regions.
  • Provides real-time data on insights.
  • Easy to create ads.
  • Ability to easily learn with online platforms.
  • Updates on when your budget is close to stopping.
  • Ability to add more characters.
  • Easier ability to monitor quick changes.
We specialized in working with clients within the healthcare industry. As you can imagine, people are always searching for new doctors, dentists, offices, etc. Using Google Ads, we were able to target specific regions, or online searches, that allowed for the businesses we were advertising on behalf of to pull up first in a Google Keyword Search.
Aditya Rai | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Ads has been an integral part of my marketing strategy. I've been using it for the last many years for the clients I manage. It helps in scaling business, increasing revenue, driving relevant traffic, and many more such benefits. For eCommerce clients, the Google Ads platform is really a boon. With the help of Google Ads, I've helped clients scale their business 2x revenue to 10x revenue in a year or two, and that's an amazing achievement for small business owners. For anyone who wants to go online and advertise their products, Google Ads should be the number one priority. It is also recommended to have a dedicated PPC executive handling Google Ads job and managing the day-to-day execution and optimization as sometimes it can be burdensome while looking into other business-related entities. Talking about reporting, it has several reports available at the campaign, adgroup, ads, and keyword level. One can easily get to know about audiences, demographics, auction insights, and many more reports available and can be scheduled to the mailbox that has access to Google Ads account.
  • Automated targeting via Smart Shopping campaign. It's one of the best campaign types in Google Ads. In the beginning, you may see lower revenue and ROAS, but once you give some meaningful time to your campaign, it is most likely to perform well.
  • Smart bidding strategies: Google Ads has developed some really great bidding strategies such as maximizing conversion and maximizing conversion with ROAS settings. Based on one's requirement and their goal with revenue and target ROAS, they can choose the appropriate bidding strategy.
  • Reporting: A business owner and advertising must know about their audiences, how their campaigns have been performing, what's working and what's not, and for that reason, powerful, effective reporting is needed, and Google Ads provides rich details reporting that covers almost every aspect of a business.
  • Display network: I think it's the area where Google Ads really lacks. Most of the time, I don't see display campaigns performing. Maybe they need to look into it and get rid of spam websites over Adsense.
  • Less control over smart shopping: Even though smart shopping usually performs well, it gives very low control for a user on it. We can't even see what's working inside a campaign, what audiences are performing well, and no search term report available.
  • Google Ads App for Android and iOS also lacks most functionalities and needs strong improvement.
Clients who are selling products such as dresses, clothes, jewelry, beauty products, etc., generally work well. Also, in some cases, it doesn't fetch a good ROAS for very small business owners. If a client is already doing well in SEO, the probability for it to perform well over Google Ads is always enhanced, and if it doesn't have a good organic reach, Google Ads also suffers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google Ads to advertise our products and services in Google search. It is relatively easy to use and provides us the optimal results. One of the main advantages is its integration with Google Analytics and tracking the conversion rates. Keyword Planner is another helpful thing we found in Google Ads, its so powerful, and we also use it for targeting organic traffic. For a beginner, the resources you need are readily available in the tool itself. So overall, we like using Google Ads since it gives us the results we expect.
  • We can create ads targeting specific keywords relevant to our products/services.
  • We can run different campaigns for targeting different keywords at the same time.
  • We can adjust ad spending according to our budget.
  • A detailed overview/insight of every campaign is produced so that we can plan more efficiently for the next campaign.
  • Since optimization scores are valuated by AI, sometimes ads may get disapproved.
If you are looking to generate some traffic desperately, Google Ads is the best solution. You don't have to wait for the organic traffic. Google will suggest the best title and description so that it will be helpful for potential customers and us to know more before clicking. Companies that have a fixed budget can use Google Ads with maximum trust.
Mohamed Ghoneim | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
I use Google Ads to buy search, shopping, display, and video ads on Google and partner sites for our clients to drive traffic at all levels of the marketing funnel. With our tailored strategies, we help promote our clients' business to drive sales of products services through their websites and apps.
  • Search ad placements on Google & Search Partner's Search Engines
  • Display ad placements on Google partner sites and apps that embedded Google AdSense & AdMob
  • Video ad placements on YouTube and partner sites and apps
  • Google is evolving rapidly with new features added very frequently, so there is nothing to complain about from my perspective, except for some random ad disapprovals who usually get approved after an appeal as long as it doesn't actually violate the ad policy.
Google Ads is an essential buying platform for all e-commerce businesses to promote their products and drive sales. Smart Shopping Campaigns have improved significantly over the last 2-3 years. Through the "Maximize revenue" bid strategy, it became more efficient to utilize compared to standard campaigns in terms of return on ad spend and the time needed to manage and optimize.
William Copeland | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Reseller
I have used Google ads for over 5 years, at this point in my professional career. The ads platform is utilized to drive new business leads and sales. We are not using Google PPC for anything other than marketing.
  • It’s Google so everybody uses it.
  • You can lose as much money as you want and have full control over the speed in which you lose money.
  • When there is an issue you get the pleasure of chatting with an AI bot who will repeatedly email you the same auto-response with links to policies, no matter what question you ask it!
  • If you make a mistake and accidentally talk to a real human they will quickly route you to the correct bot to send you repeated and useless emails.
  • [I believe] regardless of any government and legal requirements to start and run a business, Google will determine if you are allowed to have customers.
  • Customer service is non-existent, unless you’re maybe spending millions.
  • No visibility to ad delivery. You simply must trust that your ads are targeting your customer profile.
  • You’ll likely get flagged as some type of scam and have your account suspended, while you also get bombarded with actual scams.
Here is the core problem with Google. [I believe] nearly every consumer is using Google, which means every business is somewhat dependent upon Google. Since they’ve become so fundamental to society they’ve taken the approach of being so big they don’t have to care about their customer base. Google is now much like the IRS. [In my experience] nobody wants to pay their taxes, but you simply must. Same with Google ads. Don’t want to use it but a business is no business without advertising.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Google Ads for its intended use... pay per click advertising. We target our customers based on location, age, and income - all of which Google Ads allows us to narrow down. It is a great marketing tool to get new customers. We set up many of our clients on the platform to attract customers for them as well.
  • Target Marketing
  • Ease of Creating PPC Ads
  • Great Reporting Features
  • If you don't know what you're doing, it will be a costly mistake. You need to target ads, and it is difficult the first time to do that.
  • There isn't a feature to run an add for a couple set date spans, just hours you want to run them or a single date span.
It really depends on your business. Some businesses will benefit greatly from pay per click ads and some will just waste endless money. Not only does your customer need to be searching for the keywords you are using, but the ad has to be enticing for them to click on it. We have also found that only advertising with Google Ads gives us better results than advertising with their search partners (like YouTube).
Alek Babaa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Google Ads (formerly AdWords) every single day to manage the accounts of other businesses. We have various campaign types that we manage, between search, shopping, display, video, app, and local campaigns. The campaigns are designed to facilitate one of three things: brand awareness, leads, or purchases for our clients.
  • Data collection. Not in the sense of privacy, but in terms of numbers it gives owners or of the accounts an immense amount of data to use for the management of the campaigns.
  • Integrations. For the most part, you can find ways to integrate Google Ads with other digital platforms in order to ensure that you are collecting the right information.
  • Provides multiple types of campaign options for different campaign objectives.
  • The user interface is too gimmicky at times and does not cater to the more experienced user.
  • If you are inexperienced, they do not do a good job of explaining how the system works and try to push you to automation, which can lead you down a bad path. If you do not know what to look for then you can find yourself in trouble and may spend a lot of money thinking you are doing a good job.
I wouldn't recommend Google Ads (formerly AdWords) for personal management to someone who does not have the time to devote to it. If you are running a business and are already spread very thin across multiple departments, do not try and take on Google Ads (formerly AdWords). If you do have the time, then I highly recommend it to someone who is looking to build and scale their business, as it can be an extremely useful tool to ensure visibility to potential customers.
Score 10 out of 10
Vetted Review
ResellerIncentivized
Google Ads is utilizing by the entire paid search department and is a big part of our whole organization. Google Ads delivers premium search traffic volume on a cost-per-click basis. The volume it can reach is bar none in the industry and is the leader in the marketplace.
  • Search traffic
  • Management of budgets and bids
  • Control over delivery
  • Service team
  • Analysis reporting team
  • Revenue management
Google Ads is well suited for any business looking to advertise. he paid search media vehicle is the lowest funnel initiative & opportunity in paid media, while Google Ads is at the top of volume contributors. So therefore it would be good to test any low or initial marketing budget on Google Ads to begin to get your feet wet any evergreen advertising ploy.
Lee L Kennedy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Ads [(formerly AdWords)] is mostly a middle and bottom of funnel marketing channel for our ecommerce brands. We have some success in top of funnel, but it tends to be quite expensive and typically not worth it. We use it for search ads mainly, from capturing branded clicks with the additional real estate, to bidding against competitors on non-branded search terms.
  • Google Ads is the best in class at search ads.
  • The setup of their campaigns is relatively simple, and their support is decent.
  • They have a big display ad network as well, although display campaign management can be difficult.
  • Google's heavy dependence on AI makes many of the campaign behavior inscrutable and, often, it performs poorly as a result.
  • Their responsive ads, for example, which are heavily recommended by them, often perform significantly worse than normal text ads.
  • Their support, while relatively quick, becomes useless if you need any deep insight/help.
Google Ads [(formerly AdWords)] should be your go-to when running search ads. Branded terms, non-branded terms, and shopping ads are especially powerful. With some extra experience/skill, YouTube ads can be powerful as well. Top of funnel is a bit more difficult though unless you create and manage some very powerful display creative.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Google Ads to advertise my apps mobile platforms to get new installs and for retention. I usually create either short campaigns or long running campaigns. Google Ads is used each time for a different product, we usually create targeted ads that are targeted for a specific audience. We try to be as [...] targeted as [much as] possible.
  • Easy to use - possible to create a campaign within minutes.
  • It has broad audience and millions of users.
  • Relatively simple interface.
  • It takes 2 weeks for a campaign to optimize itself.
  • The system is over engineered from a security perspective - there are many false positives.
  • High cost - higher than Facebook Ads.
Google Ads is well suited if we want to reach any specific audience. It has lots of traffic and there are many options to create targeted ads. It is relatively easy to use and learn, therefore it [fits] well for beginners. Google Ads is less appropriate when you want to use short campaigns (below 2 weeks) because it takes time for a campaign to optimize itself. It is also less appropriate if you need to utilize social targeting - in this case, Facebook Ads is more appropriate.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used [Google Ads (formerly AdWords)] across the marketing and sales dept. We hired an outside ad agency that helped us with SEO and Ads. I was in charge of the agency account and kept them on track and on budget. I reviewed and supplemented the ads before publishing and helped create the keywords and ads for Avidex.
  • Making it easy to create and publish the ads
  • Helps with budget and timing
  • Product support is great!
  • Suggested keywords based on previous content
  • Help with ad timing and imaging
  • Better detailed explanation of ideas
There are many how-to videos online to help with Google Ads newbies. Google also has lots of information regarding keywords, starting your ads account, SEO, and any specific questions you may have regarding set-up. Using Google Ads is very beneficial if done correctly and goes well with other marketing campaigns. I would recommend it to any marketing professional looking to increase website traffic.
Darien Chaffart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a non-profit organization, we use Google Ads through the Google Ads Grant and as such have setup numerous search ads to help people discover our organization or to promote big searchable events. Currently, it is only used within our communications/marketing team, but we plan to expand usage to create targeted ads for each individual area of interest within our organization, as well as to eventually run ads targeting questions people frequently ask about Christianity and religion that would link back to an in-depth article about the subject in question.

Google Ads helps address the problem of getting our organization in front of potentially interested people, and has helped boost us ahead of other larger organizations that currently rank ahead of us in terms of SEO.
  • Keyword Research - Google Ads has a handy built in tool that helps determine important keywords to target both for Ads & SEO
  • Intuitive Analytics Dashboad - Google Ads makes it fairly simple to see and analyze important metrics on how your ads are running week after week
  • Intuitive Setup - Google Ads makes it easy to figure out how to run ads with little to no training (although training is highly recommended to run effective ads), as their interface is clean and easy to figure out (unlike competing products).
  • Google Ads allows you to make and manage multiple ads accounts; the downfall being that if you ever click "New Ads Account", that accidental account can seemingly never be deleted/removed from your login page.
  • Google Ads offers two separate dashboard views - "Summary" and "Detailed". Both are useful, however summary seemingly removes 3/4 of the features I frequently use. This only became an issue however when Google Ads first decided to change me to "Summary" view without asking my permission or informing me how to return to the "Detailed" view.
  • No matter what kind of Ads account you setup (using the non-profit grant or not), you get the exact same Google Ads account - with all the features. For non-profits under the grant, this means you have to be careful not to test that cool new feature Google is promoting that will immediately disqualify you from the grant.
  • Google Ads tries to make things simple by giving you suggestions, and will sometimes penalize you if you ignore their suggestions. The issue is when their suggestion is to add misspelled words and improper grammar into your ads - which, if you ignore, decreases your optimization score, and comes back no matter how many times it is reported.
As we only use Google Ads for search ads (under the Ad Grant), I cannot speak to their display, discovery, smart, shopping or video ads. However for our goals, which is to help people searching for an organization such as ours get connected to us, with proper setup Google Ads is very effective. We have had great success running Ads for our organization, helping hundreds of people click on our website and visit our location; and we've had great success running ads targeting big events we put on for things such as Easter and Christmas.

The only time Google Ads would not be appropriate for our usage is if we were to use it to try and target something people weren't searching for, or if we did not do our due diligence in keyword planning.
Scott Walker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google [Ads (formerly AdWords)] on behalf of our clients for a variety of different success metrics. Many of our campaigns are focused on conversions: purchases, calls, or bookings for services. Though measuring these conversions can be a bit tricky (as with any system), Google Ads is probably the easiest to measure the actual performance. Additionally, Google Ads uses machine learning to ensure that you are optimizing your ads and placement for maximum conversions for the ad spend. Other campaigns focus on win-back and remarketing, overall web traffic, and brand recognition (awareness) campaigns. Something new we've started doing for certain clients is using the Local Services Ads (Google Guarantee). These have been tremendously helpful and are one of my new favorite tools for certain industries.
  • Automatic Ad Creation
  • Machine Learning-based refinement
  • Keyword Research
  • Performance Planning
  • Display Advertising
  • Search Advertising
  • Search Term refinement
  • Reporting is powerful but clunky
  • Budget Management leaves a lot to be desired (no monthly maximum spend option)
  • Recommendations are almost always trying to increase budget
  • Quarterly Google Ads techs are often less experienced than average user
  • Appeal Process is very vague and doesn't allow for explanations
There's no mystery here: when it comes to Search Engine Marketing, Google reigns supreme. Though you can still get decent performance from Yahoo and Bing, if you want to reach most searchers, you need to use Google Ads [(formerly AdWords)]. And, with the power and polish in Google Ads, there's rarely any reason to use a third-party ad purchasing platform. Display Advertising may be better with an different platform, but Google still has some of the best display placements and prices available.

I used to think local services (think plumbers, repair shops, etc) weren't very well suited for Google Ads [(formerly AdWords)], but recently their local inventory options and their new Local Services Ads have really made Google a powerhouse for local businesses.

There are certain business types that might find Google Ads [(formerly AdWords)] difficult to use. Google has an extensive yet confusing list of products and services it won't allow you to advertise, such as weapons, fireworks, pharmaceuticals, gambling, etc. And these categories and policies will often prevent similar or related (though not disallowed) industries to get blocked as well. So, for industries even tangentially related to risky industries, you may find Google Ads to frustrating to deal with.
Patrick Stephens | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is used solely in my department. I do use it on consulting assignments, and have often taught individuals how to use it, so my experience lies in several facets with the program. Ultimately, it addresses our need for digital marketing.
  • Options. It gives you plenty of ways to customize and build your ads as you wish (obviously within their parameters).
  • User Functionality. While it would be burdensome (see weaknesses) for some, if you are familiar with these types of programs then you will be able to navigate around Google Ads pretty easily.
  • Budget Friendly. You can set your own budget. That, in and of itself, is key for us.
  • Support. Almost every account rep we've had has been a bully. They've harassed our employees to get to me, all to tell me that they think I need to raise my budget (mind you, as a school we aren't able to simply raise a budget just because someone thinks we should). In another instance, an account rep was claiming to help us (this was several years ago), and made changes on the ads - they ended up making the ads for something we were not affiliated with.
  • Not for Beginners. Many marketing companies use the expansive display as a way to stymie clients, making it seem like the overview is more complicated than it seems. If you are new to the program, you will be fooled. Be mindful that this facet of Google Ads allows for manipulation.
It can be a great deal of your marketing. If you study how the program works, and how the ad space runs, then you can make this work for you very well. For us, we have run ads for many years on Google Ads, refining the budget very carefully. We have been able to suss out competitors' tactics based on how the bids in our area look. It has not just readability for you, but for your industry.

Just be mindful that the representatives are there to raise your budget, first and foremost. Most marketing companies will go out of their way to confuse you by downloading the Overview and making it seem like they put in hours of work, especially if it nets them profit. Many industries just need someone to train an in-house person to handle the ads (which is also better because then you can avoid the third party not fully knowing your brand). Once you get it, you get it.
Score 8 out of 10
Vetted Review
Verified User
Many companies I work with have used Google Ads to effectively distribute their message to different target audiences. With Google Ads, we are able to fine tune both the intended marketing message as well as the type of consumer that will be interested in that message. This platform has had continued success with high clickthrough rates and conversions.
  • Finely tuned messaging
  • Real-time analytics
  • Ability to quickly react and adjust ads to industry trends
  • Typically more expensive than some ad channels such as Facebook
  • Algorithms are constantly updated with major affects to current campaigns
  • Some ads are disapproved for unforeseen reasons
Google Ads is a requirement for any company that is looking to increase sales and brand awareness. However, the most successful results will be seen by organizations that are willing to set a significant marketing budget and put in the time to constantly manage ads and bids throughout the changing industry climate. Smaller companies may not see Google Ads as money well spent for this very reason.
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